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Multi-unit and commercial buildings are one of our specialties. Multi-unit housing and commercial buildings represents a challenge for lead service line (LSL) replacement initiatives as the activities involved have impacts on multiple families. Because lead pipe was used for smaller diameter pipes (typically < 2 inch), impacted multi-unit buildings with LSLs are usually older homes converted to other uses, including apartments and smaller buildings (e.g., duplexes, small apartment buildings, etc.).
In multi-unit settings, the people occupying the building may be tenants and not owners. With these complexities, replacement of water services encounters additional challenges in this types of custom build units. When construction occurs in multi-unit buildings, the information needed is similar to that provided to single-unit buildings (e.g., when water will be unavailable, how to flush their water lines, etc.). Establish expectation for building owner/operator to inform residents (may require local ordinance).
When construction occurs, customers in multi-unit buildings need information similar to that provided to single-unit buildings (e.g., how to flush their water lines, what water filters to use, etc.). The building owner/operator can reduce the impact on individual residents by distributing information to occupants and assisting with flushing the service line after replacement and periodically thereafter.